The answer to many customer questions has long been written. It sits on a subpage or on page 14 of a PDF. Perhaps in a post from years ago.
The consequences: the customer phones or writes an email. An employee gets tied up and answers the same question for the fifth time.
With dAI Pro Managed, a solution is now available that makes this existing knowledge accessible: as an AI assistant and search, quickly available, hosted in the EU and looked after by us.
Why existing knowledge often doesn't get through
A website follows the structure of the company, optimised for SEO. Visitors, on the other hand, arrive with questions.
"How much does maintenance cost?" has no connection to the page that says "service flat rate". The crucial information may sit in a linked data sheet. The website search cannot even understand the question.
The content is there. The path to the answer is the problem.
That is exactly where dAI Pro comes in.
The website is the beginning
dAI Pro prepares information and brings it together at a new level of quality. It reads the content of your website and linked documents, analyses images and understands even complex tables. The result is a solid knowledge base.
Visitors can chat, ask by voice or use a search. The assistant answers questions solely on the basis of the knowledge base. It says honestly when a question cannot be answered and offers to hand over to a person. Source references make it clear where the information comes from.
For many companies, this alone is the decisive benefit: what they have published is found and understood more easily.
Knowledge doesn't end with the website
It also sits in manuals, data sheets, Confluence, SharePoint, databases, mailboxes and more. dAI Pro can use these sources too and make their content available on the website, in the intranet, in the customer portal or in support.
What matters is the day after
Setting up an assistant is one task. Keeping it up to date is another.
What happens when a price changes? When a data sheet is replaced? When, after a change of model, an answer suddenly leaves out an important piece of information?
That is what the agents in dAI Pro are for:
- The freshness guard checks sources on a schedule and re-reads changed content.
- The golden set tests defined questions and expected facts, including after changes.
- The quality check reports on resolution rate and costs.
Checks like these uncover errors and make changes visible. They do not replace professional responsibility, but they help keep the quality of the knowledge base high.
For me, this is part of the product: not just a convincing chat, but operation that can be verified.
What "managed" means
You don't have to run your own server or install any software.
We create your instance, connect the agreed data sources, set up chat and search and hand the application over to you. After that, we take care of hosting in the EU, updates and daily encrypted backups.
We can often create the instance on the same day. How much work it takes until it is fully in use depends on the sources and the setup you want.
You have a personal contact by email and phone.
You choose the language model yourself, for example Mistral AI, OpenAI, Anthropic or Google. Our recommendation is Mistral AI. In our view, Mistral outperforms the other major models for this application. Really? Take a look at our comparison. Hosting the instance and processing at the model provider need to be considered separately: which data is transferred where also depends on the chosen provider and its configuration.
Why the prices are public
I want companies to be able to judge before a conversation whether the offer fits their budget.
That is why the prices are on the website:
- Basic package: €149 net per month
- Full feature set: €249 net per month
- Onboarding: one-off €990 net
These prices apply to up to 6,000 records and the standard onboarding. In the first year, that comes to €2,778 or €3,978 net. 6,000 records will take you a long way. For comparison: the dreistein.de website has around 650 records.
The basic package includes up to four data sources and four agents of your choice. The full feature set offers all nine agents, unlimited data sources and additional support tools. For support, dAI Pro offers its own ticket system and/or a connection to Zammad, Freshdesk or Zendesk.
On top of this come the usage fees of the language model provider. You pay these directly with your own API key, with no markup from us. Consumption depends on the model, the content and the usage, and it is shown to you in euros.
The contract term is twelve months. The offer is aimed at businesses and public institutions.
When dAI Pro is worth it
Not every website needs an extensive knowledge platform.
If you have a few clearly structured pages and hardly receive any recurring questions, a simpler solution may be enough.
dAI Pro is particularly interesting when the aim is to make complex knowledge on your website findable – especially when content keeps growing and changes regularly, or when relevant knowledge is spread across several systems.
And when your team spends time searching for answers that already exist.
Try it with your own questions
The assistant on dreistein.de already runs on dAI Pro. Ask it about prices, services or contract terms and take a look at the sources.
Even more telling is the free demo with your own content: you enter a link to your website or a PDF and confirm your email address. After about 15 minutes you have your own dAI Pro demo and can ask the first questions.